TURN WEAVE TALK INTO EFFECTIVE COMMUNICATION

“Everybody” is doing weaves nowadays, and really can you blame them? This industry generates billions of dollars, and those statistics don’t include the many who do out of there home with no formal training. With an opportunity to make lots of money in a single service, there has been a massive spike in stylists and aspiring stylists who claim to be “weave experts.” What does it take to be a great weave technician? Some argue that anybody can sew hair, and this is true. If you know how to thread a needle, you are more than halfway there. If you can stitch a weft of hair, your mission is complete; you can undoubtedly do a weave! Unfortunately, in the grand scheme of things, this is not enough, you must learn effective communication to keep up with a growing industry that is never going away! What do you bring to the table other than a needle, nylon thread and a weft of hair? As with any industry, there is a knowledge base that must be learned. All professions require technical and practical skills. You can not thrive without both working together. Effective communication is how you drive it home, bringing skillset and knowledge base together. Anything less than that creates trends that don’t stick. If you want to be great, good, or just above average, you must learn effective communication. As a professional, I would even say communication is an essential part of a skillset. Think about it. Our clients are getting their information from youtube videos and media outlets, and it is up to us as professionals to educate and inform. Proper terminology and weave extension jargon are what every professional should use to be effective. If you don’t, you are doing your clients a huge disservice. Don’t just sew hair for money, aspire to make a difference in the industry by learning, educating, and informing your clients. Trends come and go, but professionals will be around through every phase. Commit to not just doing the service but learning how to service every client’s needs. Only through proper consultation can this be done. To learn more about the importance of effective consultation and proper verbiage visit verbiage for professionals and start taking your weave clientele to another level of professionalism.

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Talking Weaves And Extensions; On A Professional Level

Do you have what it takes to do hair on a professional level? Many would be quick to affirm that they do and few would think twice. In all honesty, this broad question registers different individually. While we could certainly debate what a professional level is, some things should be standard in what a professional does.

Professionalism is across the board in any career, but I’m talking weaves. And the industry is slacking, big time! Some would argue that they earn well, and that’s all that matters. Some would go on to say that they do weaves and extensions so fabulously that they will always be in demand.

There is the stylist who literally carries on as though them doing your hair is a privilege and not a service owed for pay. Some stylist honestly doesn’t understand professionalism or etiquette. They simply don’t because they have never been exposed and yes you can make lots of money and have the worst professional protocol ever!

How do you know? After all who sit around thinking about if they have what it takes? Not what it takes to make money, but what it takes to be respected, considered, and appreciated as a professional. Now you see where I’m going with this.

Weave and extensions require a different level of focus and understanding than doing traditional styling and salon services require. Weaving requires you to have basic knowledge of the service your client needs, and you often have to customize extension services for your clients. If you only offer a great weave or even a great hairstyle, but you fail to provide your clients with proper consultation, you are not on the level of professionalism. If you have not managed to balance your time or be on time for scheduled appointments, you do not operate on a standard of professionalism. If you only concern yourself with the money you make, you fail to cater on a professional level.

Professionals Act Like Professional:
10 Professional practices

1) We speak with proper verbiage to effectively communicate.
2) We consider the time of others, we understand that time is money ( for client and stylist)
3) We practice good hygiene, not just on your person but with your tools.
4) We ask all the details before the service is rendered to be prepared for scheduled appointments.
5) We work by appointment ( if you work by these listed habits you will be on demand)
6) We work on that weave or extension service exclusively for that reserved client.
7) We require a deposit ( professionals understand the necessity of this requirement)
8) We don’t talk on our phones chatting away when someone is paying for our time and service.
9) We understand the code of work ethics and respect, so we give a level of service that we would want ourselves.
10) We know that we have room for improvement and knowledge; therefore, we look for ways to improves our business by improving ourselves.

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Many Beauty Professionals Lack Professionalism

While this may sound like a cynical statement or belief for many it will be an experience easy to relate to. I am often astonished by the countless stories I hear about professional salons that have poor professional etiquette. The nerve of them, they charge top salon prices as though they do you a favor with sub par service!

Lets be honest, how many salons stories do you have or heard of where conversations, attire or cleanliness were way below industry standard? Yet they have no problem with charging industry standard (or above) prices! As a former salon owner, I always took pride in what I thought was fair pricing. Although i’m not cheap, but I am professional and that is a priceless quality.

Stylist most learn to give more in service than they receive monetarily

What Does It Mean To Be Professional?

Well, I’m glad you ask. This isn’t about professional by trade accomplishment, it is strictly about behavior and etiquette. It’s easy to put in your required hours and receive your certifications. The greatest accomplishment is setting industry standards and setting yourself apart from the ones that don’t. This is also a prerequisite for being an expert in your craft. There are just certain conversations that do not belong on the salon floor. There are certain clothing attire, no matter how free and creative we feel that do not belong in a professional work environment. And cleanliness is priority number one in any environment that serves the public, period.

Professionalism is a commitment to put the well being and comfort of your clients first. It is setting the tone of the atmosphere as a place to do business. I find that people will spend any amount of money (within their means) and they will go anywhere if they feel and believe the level of service is worth it. You will always leave a lasting impression when your service game is on another level.

When I first became a beauty professional twenty seven years ago, I did not know how to do hair. What I had was impeccable service and knowledge as a new stylist with fresh knowledge who was ready to learn and grow. I wanted to please my clients and offer them information about hair and products. This helped my clientele to grow although my practical skills were still developing. Clients would seek me out because I was reliable, trustworthy and clean.

I took special pride in putting soiled items where they belonged and keep clean fresh combs and towels for my customers. Most clients won’t come in the salon and ask do you have clean combs, towels and sanitizing solution but I promise you they observe!

4 essential tips to becoming professional

  • watch conversations about religion, politics and sexuality when servicing clients. Everyone doesn’t share the same belief system, it is important to be sensitive to clients and their personal views.
  • contrary to popular belief, all clothing attire is not for the salon. For example: clothing that has you spilling out the top or even out the the bottom can be distracting and intimidating to your clients especially when your are so up close and personal in their space. We are serving behind the chair, hair not body!
  • Keep smelly food items off the salon floor, it’s not ok to turn the work space into a cafeteria.
  • I can not stress this enough BE ON TIME, clients are sick and tired of being treated as though their time is not valued.

Taking just these few steps will surly put you on the the path to developing a reputation for being professional, it will also put you on the path to becoming an industry leader. The truth is we all want to earn top pay, have a growing clientele and become on demand but so few are willing to do the work that it takes to be the best the industry has to offer.

Don’t ask how you can get more, ask how you can give more!